Returns, Shipping, and Contact Information
Refunds, Returns, & Shipping
As soon as you place your order you will receive an order confirmation e-mail from email@example.com. If you do not receive this email, please:
- Check your spam folder;
- If it's not there - let us know you haven't received the mail. We can check your email address is correct in our system.
This email means that we have received your order in our system and charged your PayPal account or credit card for the purchase.
Please check the details in your confirmation email are correct, and let us know if any details need changing immediately. Most orders are processed within 24 hours, and we may be unable to make changes once we have begun processing.
We will send you a confirmation email containing a tracking code within 48 hours of your order shipping to the e-mail address you provided when checking out.
DAMAGES & MISTAKES
The items in this shop are all printed on demand, and we do not keep an inventory. So it is difficult for us to offer refunds and exchanges for items that have been printed just for you. With that said, if the fault is ours, or our manufacturing partners, we will do everything we can to make it right, including giving a refund or sending you a replacement product. Damages occur in transit, and mistakes happen from time to time. We are human! Just send the pictures of the faulty products to firstname.lastname@example.org and we'll help straighten things out. We will always replace damaged items and correct mistakes if they are our fault. We won't ask you to return us the damaged product so there is no additional cost or inconvenience to you.
The items in this shop are all printed on demand, and we do not keep any inventory, so when you place an order, we get to work on that order straight away, and each item is made one at a time. As such, we are not able to offer size exchanges. Please refer to the size charts in each item description, and place your order accordingly.
Of course, if the fault is ours and the mistake is on our end, we will make it right and send you a new item at no cost to you.
Please place your order carefully. You have 24 hours to email us at email@example.com and request a cancellation or modification. After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
Our made-to-order products such as apparel, coffee mugs, tote bags and so on take 14-28 days to get delivered after order has been placed depending on the item. Please keep that in mind when purchasing for holidays!
RETURNS & REFUNDS
As I said a few times here, the items in this shop are all made to order with manufacturing partners. When you place an order, the manufacturer creates the item and sends it to you. I don't keep an inventory, and I won't have a way to resell the item if you decide you don't want it. In the past customers have been unsure about sizes and purchased one of each size, intending to return the ones they don't want. I understand that it's tricky when you buy online - I'm an online shopping consumer too! - but in a case like that, that transaction has actually cost me a great deal of money because I still pay the manufacturer for each item printed, and I'm not going to be able to resell the ones that are returned.
For that reason, I can't accept returns and refunds unless the fault is mine. If I have ordered the wrong size on my side of things, or an item was damaged, certainly I will do everything I can to make that right, including giving you a refund or providing a replacement item.
This is in alignment with other print-on-demand vendors and stores where each item is made just for you.
Please check the sizing charts carefully for each item before you place your order - I am not able to provide refunds if the item doesn't fit.
And if you're really unhappy with something, let me know (firstname.lastname@example.org)and I will do what I can to make it right. I want you to be happy! I want to treat my customers the way I would want to be treated, and that means that sometimes I have to take a loss on a product. I understand that. But the general guideline is that I don't give refunds unless the fault is mine.
Still have a question?
Phone: +1 801 683 9578